THE FINE PRINT

Q: WHAT IS YOUR CANCELLATION POLICY?

A:  Regular appointment:  24-hour notice
Spa Parties and packages:  72-hour notice
Same day appointments:  Emergency Only

Same-day appointments are considered confirmed. We ask that you alert us ASAP if you need to cancel.

We will ask for a credit card to hold the time and practitioner. If sufficient notice is not given for the cancellation of scheduled appointments, the credit card will be charged for the missed appointment.

Q: DO YOU RECOMMEND ARRIVING EARLY?

A: Please arrive 15 minutes before your scheduled treatment time. You will have the opportunity to relax and enjoy our retail space and relaxation lounge.

Also, treatments must end at the scheduled time regardless of arrival time, so other customers are not inconvenienced. Late guests will receive a shortened treatment, unless the room and practitioner is available.

Q: WHAT IS THE GRATUITY RATE?

A: Gratuities are not included in single service fees. Gratuities of 18 to 25% are expected in appreciation of excellent service. If desired, gratuities may be given to your therapist or added to your bill- cash is always greatly appreciated, but we can certainly put it on your card.

If a spa party is booked  for four or more guests, 20% will be added to the bill.

Q: WHAT KINDS OF MASSAGE DO YOU OFFER?

A: All of our practitioners are properly vetted massage professionals. Only appropriate therapeutic and relaxation massage services are offered at Bliss, no tantra or mutual massage available. If a therapist feels an inappropriate request is being made, they will cease the treatment immediately. You can view our team’s profiles by clicking here.

Q: WHY IS MY SERVICE AMOUNT HAVE “TAX”?

A: We observe a 3.5% Service fee on all non-retail transactions to cover sanitation costs between guests.

WE ARE LOCATED

From Highway 101 Northbound coming from San Francisco, Marin, Novato, etc.

  • CA-116 W exit toward Rohnert Park/Sebastopol.

  • Turn left on Gravenstein Road (Highway 116). 

  • Continue to follow CA-116 for 8.4 miles.

  • Turn left on McKinley Street. Whole Foods Market is on the right. The Basso building on Main Street will be directly in front of you.

  • There are two entrances. One is on Main Street and one is on Wilton Ave.
    Wilton Ave. has an elevator.

  • For the Wilton Ave. entrance, turn right onto Main Street; immediately get in the left-turn lane.  

  • Left at Wilton Ave. 

  • Once inside, take the elevator to the second floor and follow the signs to Bliss Organic Day Spa.

From Highway 101, Santa Rosa:

  • CA-12 West towards Sebastopol.  Exit is near downtown Santa Rosa.

  • Right on McKinley Street- see above for entrance(s)

PARKING

  • Parking is available in the lot next to Whole Foods as well in the lot across the street from Whole Foods on the town square.

  • You may also find street parking above the Basso Building on Wilton Avenue and the surrounding neighborhood. (The lot behind the building itself is only for tenants and one handicapped spot for guests- for direct access to the elevator.

  • Another option is in the parking lot next to the library on N High Street.